MachinesKingdom.com is not selling any second hand or refurbished product. So the warranty which mentioned by the manufacture with its conditions are applicable and our customer can claim for that. Our customers can contact us if they need any assistance to understand and to know how to claim for any warranty.
There is no refund applicable. In case the item delivered is faulty/ damaged it has to be reported within 24-48 hours.
- Faulty items will be replaced with a new item of the same model (SKU) / Part Number.
- The item will be inspected first by our technical team. Item will only be replaced if it is in unused/ new condition as it was received by the customer.
- If the box is opened and the packing material is torn/ missing it will not be replaced.
- All refunds will be processed within 15 days from time of refund confirmation sent to customer via info@Machineskingdom.com.
REFUND POLICY ON BACK TO BACK ORDER
Ownership of the goods remain with the organization until complete payment is received from customer.
- If customer fails to make complete payment within 15 days of item availability, the company has right to resell the items.
- In that case after deducting 25% of the customer amount towards stocking charges, LPO Cancellation/Order Cancellation a credit note will be issued with validity of 12 months from date of issuance.
- Refunds will be processed via cheque/bank transfer.
Above policy of refund applies if item is not in stock and on back to back order after confirmation of the order by customer. All quotes are subjected to “items in stock subject to prior sale”
RETURNS & REPLACEMENT
Since we are a purchasing agency not a manufacturer we cannot accept returns of any item unless you have received an incorrect or damaged product. If there is something wrong, please contact our customer service within 24-48 hours upon receipt of parcel. Overdue items will not be accepted.
Contact us at email@example.com or call us 045-850125 for questions related to refunds and returns.